Privacy Policy

Éclat de Peau is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website www.edp-cosmetics.com (the "Site").

Information We Collect:

We collect personal information that you voluntarily provide to us when you interact with the Site, such as when you make a purchase, sign up for our newsletter, or contact us through the contact form. The types of personal information we may collect include your name, email address, mailing address, phone number, and payment information.

In addition, we automatically collect certain information about your device and usage of the Site using cookies and similar tracking technologies. This may include your IP address, browser type, operating system, pages visited, and referring URLs.

How We Use Your Information:

We use the personal information we collect to:

Process and fulfill orders, including shipping and delivery;
Communicate with you about your orders, purchases, and account inquiries;
Send you marketing communications and promotional offers, if you have opted in to receive them;
Respond to your inquiries and provide customer support;
Analyze and improve the Site's performance, functionality, and user experience;
Comply with legal and regulatory requirements.

We may also aggregate and anonymize personal information for statistical and analytical purposes, which we may use for research and reporting.

Disclosure of Your Information:

We may disclose your personal information to third-party service providers who assist us in operating the Site, processing payments, fulfilling orders, and providing other services. These service providers are contractually obligated to use your personal information only as necessary to provide the services to us and are prohibited from using it for any other purpose.

We may also disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your Choices:

You may choose not to provide certain personal information to us, but this may limit your ability to access certain features of the Site or make purchases.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

Cookies:

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences on the Site. You may control cookies through your browser settings and other tools, but disabling cookies may affect your ability to use certain features of the Site.

Security:

We take reasonable measures to protect the security of your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on the Site and updating the "Last Updated" date at the top of this page.

Terms and Conditions

Welcome to Éclat de Peau! These Terms and Conditions ("Terms") govern your access to and use of the www.edp-cosmetics.com website (the "Site") operated by Blossom Belle Cosmetics Pte. Ltd. ("us", "we", or "our").

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service. These Terms of Service apply to all users of the Site, including but not limited to browsers, vendors, customers, or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to the terms and conditions of this agreement, then you may not access the website or use any services.

We may update the Terms at any time. If we do so, we'll let you know either by posting the updated Terms on the Site or through other communications. It's important that you review the Terms when we update them, or when you use the Service. If you continue to use the Service after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Service anymore. Because our Service are evolving over time we may change or discontinue all or any part of the Service, at any time and without notice, at our sole discretion.

Any new features or tools which are added to the current store is also subject to this Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. If you continue to use the Service after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don't agree to be bound by the updated Terms, then you may not use the Service anymore.

By accessing or using the Site or register, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

These Terms are governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Withdrawal and Cancellation:

We reserve the right to withdraw or cancel services, products, or orders at any time, with or without notice, for any reason, including but not limited to availability, errors in pricing or descriptions, or suspected fraud.
Refunds, if applicable, will be processed in accordance with our Refund Policy.

Managing Expectations:

While we strive to provide accurate and up-to-date information on the Site, we do not warrant the accuracy, completeness, or reliability of any information, content, or materials provided.
We are not liable for any errors, omissions, or inaccuracies in the information provided on the Site, or for any reliance placed on such information by users.

All content and materials on the Site, including but not limited to text, graphics, images, logos, and designs, are protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or use any content or materials from the Site without our prior written consent.

User Behavior:

You agree to use the Site in accordance with these Terms and all applicable laws and regulations.
You may not engage in unlawful behavior, including but not limited to hate speech, bullying, harassment, promotion of illegal activities, or spamming.
We reserve the right to disable or terminate user accounts, without notice, for any violation of these Terms or for any other reason deemed appropriate by us.

Other Terms and Conditions:

By accessing or using the Site, you agree to comply with all other terms and conditions posted on the Site, including our Privacy Policy and any additional policies or guidelines provided.

Modifications:

We may revise these Terms at any time without notice by updating this page. By using the Site, you are agreeing to be bound by the then current version of these Terms.

Governing Law:

These Terms are governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Return and Refund Policy

Thank you for shopping at Éclat de Peau! This Return and Refund Policy outlines our terms and procedures for returns, refunds, and exchanges for orders placed on the www.edp-cosmetics.com website (the "Site").

Returns:

We accept returns for eligible products within 7 calendar days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please contact us at info@edp-cosmetics.com with your order number and reason for return. Our customer service team will provide you with instructions on how to proceed with the return.

Refunds:

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Exchanges:

We do not offer exchanges at this time.

Return Shipping:

Customers are responsible for all return shipping costs, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Non-refundable items:

Certain products are not eligible for return or refund, including but not limited to:

Products that are marked as final sale or clearance items.
Products that have been used, damaged, or altered after receipt.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately at info@edp-cosmetics.com with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible.

Return Policy Changes:

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.

Shipping Policy

Thank you for shopping at Éclat de Peau! This Shipping Policy outlines our shipping process and procedures for orders placed on the www.edp-cosmetics.com website (the "Site").

Order Processing:

Orders are typically processed and shipped within 3 business days from the date of purchase, excluding weekends and holidays.
Please allow additional processing time during peak seasons or promotional periods.

Shipping Rates:

Shipping rates are calculated based on the weight and destination of the order.
Shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can track the status of your order using the tracking number provided in the shipping confirmation email or by logging into your account on our website.

Shipping Delays:

While we make every effort to ensure timely delivery of orders, shipping delays may occur due to unforeseen circumstances, such as weather conditions, carrier delays, or customs processing.
We are not responsible for any delays or issues caused by the shipping carrier or customs authorities.

Shipping Address:

It is the responsibility of the customer to provide accurate and complete shipping information at the time of checkout.
We are not liable for any delays, misdeliveries, or lost packages due to incorrect or incomplete shipping addresses provided by the customer.

Shipping Restrictions:

Some products may be subject to shipping restrictions or regulations based on their contents or destination.
We reserve the right to cancel orders or adjust shipping methods for products that are not eligible for certain shipping methods or destinations.

Shipping Policy Changes:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.